How To Delight Your Customers and Keep Them Coming Back For More
By Wyld’s Wingdom
In this day and age,customers can be fickle. With the plethora of options available on the market,if you don’t deliver,your customers can and will walk away to find a company that does. That being said,conversely,if you delight and awe your customers and win their loyalty,you can keep them coming back for more. With these tips,here’s how you can do the latter instead of the former:
- Show Them Love
Following up or corresponding with your customer base with something unexpected can help nurture a loyal and loving relationship that encourages your customers to continue to shop with you.
Delivering coupons,promo codes,specials,and free goodies are another way that technology can help foster that sense of delight with your customers. Strive to deliver something thoughtful and desirable.
- Ask For Feedback
Another great and simple way to invest in developing a real and rewarding interactive relationship with your clientele is by requesting user-feedback. From how your store hours fit your customer’s schedules to what they like and dislike about their shopping experience in your store,by allowing a platform for feedback,your customers feel that their opinion counts!
- Personal Touch
With expertly trained and knowledgeable staff that receive empowerment to do what needs to be done to ensure happy customers,you can rest easy relying upon your employees to help direct and engage with clients in your store. A great customer service experience can make or break any shopping experience.
When it comes to converting an individual into a loyal customer in your store,remember the inbound marketing methodology “attract,convert,close,and delight.” These four steps are the bread and butter of serving potential individuals and converting them into future repeat customers.
How to Stock Your Bird Department for Success
By Wyld’s Wingdom
Birds are special creatures that require much different care and attention than the typical furry family pet. Our feathered friends need stimulating and engaging environments that replicate challenges and obstacles naturally confronted in their wild habitats to live a happy and healthy life.
When it comes to stocking your bird retail department for success,there are several different factors that can play into how your products are received and thus how happy your customers are with their experience in your store. Three main components of any shopping excursion are as follows:
As with any retail niche,the presentation of the products you carry can exert tremendous influence on how your customers make their selections and purchases. Thoughtfully laying out your products in a methodical fashion can help new customers navigate your store and return customers find what they are looking for easily. An eye-catching display that includes,a bird cage,toys,cage accessories,perches,bird food,etc. can help customers visualize a healthy bird environment. Any particular items that are featured should be placed at eye-level with enticing signage and information regarding specials. We recommend asking for customer feedback. Knowing your customer’s experience will help your team evaluate how user-friendly your presentations are and what needs to change. This user-feedback loop can allow you to access important insight into both the organization and presentation of your shelves.
From specialty products to cages and houses,food and treats to vitamins and supplements,toys and educational materials to exercise equipment and other accessories,the amount of pet bird products on the market today can be overwhelming. Properly educating your staff on the products you carry can help them inform and direct customers to what they are looking for. Also,you should only stock top-of-the-line,quality products that you believe in,by companies built on solid reputations.
One critical component for your store’s personnel is great customer service skills. This requires ongoing educational opportunities to empower your staff with knowledge about your products. As pet-lovers,enthusiasm and first-hand knowledge can translate into better sales for you. Encouraging your staff to try out different products themselves with their own birds can help educate them on giving better advice to customers and also lend a boost in forming a confident sales team that is invested in the best selection of products for any bird’s health. Great advice and attentive sales teams means loyal customers!
Stocking Up:The Perks of Carrying Healthy Products for Pet Birds
By Wyld’s Wingdom
As a pet retailer,offering a variety of healthy products for pet birds does more than keep our feathered friends in optimal condition. It can also provide an education for bird lovers and pet lovers alike on the proper care routines critical to maintaining a healthy and happy pet bird.
Requiring much different care than that of a dog or cat,the many different types of birds have their own set of nutritional requirements that can often seem confusing or overwhelming to novice owners. However,there is one new trend emerging on the market:the importance of offering a varied,rich,and interesting diet. At Wyld’s Wingdom,we carefully select our product lines for both quality and effectiveness. Here’s a bit more information on the many different types of bird care items. Be sure to share this information with your staff and customers:
Feed the Birds
Meeting the nutritional needs of a companion bird may take a bit of research since factors other than breed can come into play. Examples of this are age,environment,stress levels,and breeding situations. These can all lead to changes in nutritional requirements. Bird diets have also changed over the years beyond the typical seed diet into other complete food options that contribute to the right nutritional elements for pet birds. While stocking a variety of food it is also important to educate bird owners about the importance of avian health.
Treats are a great way to bring interesting flavors,textures,and colors to a bird’s life. From edibles to toys,many products on the market today are shifting towards more simple and safe ingredients for birds to enjoy. The boost in all-natural bird products is a result of pet owners investing more in natural products which in turn helps promote healthier and more sustainable practices in the industry.
A bird’s diet isn’t complete without the proper supplements to ensure the correct intake of vitamins and minerals and to avoid deficiencies. Many of the most popular supplements for birds include a complete multi-vitamin to boost health and support a healthy immune system,calcium to help build strong beaks and bones,and avian probiotics to support intestinal health.
Avian health is important to pet bird owners. Offering a variety of progressive products from bird food to special treats,supplements and toys as well as educating customers about pet bird needs helps build a successful retail pet bird department.
The Importance of a Pet Bird’s Education
Clicker Training for Birds Kit
By Wyld’s Wingdom
Bird owners can raise happy and healthy birds by educating their pet. Pet birds are extremely intelligent and social creatures that crave interaction and engagement. When it comes to tools for bird owners,there are many educational tools to aid in facilitating learning and training for your bird. Most often,training falls into two separate categories:that of learning tricks,and that of learning behaviors.
The more optional of the two,trick training is just how it sounds,teaching different tricks and games to your bird. These tend to be more performance based tasks.
Good Bird,Inc. Parrot and Behavior Training DVD
An essential component of any bird owner’s routine,behavior training is teaching the proper behavioral expectations of your bird for many different scenarios including trips to the veterinarian,travel and vacation,change of sceneries,interaction with other bird lovers and handlers,etc.
Regardless of the type of training being done,there are several tools of the trade to ensure great results:
- Start early whenever possible! It’s easier to teach a younger bird without pre-formed habits.
- Positive reinforcement is a key teaching tool. Birds respond to the reinforcement of good behavior as well as can make the connection between correct behavior and reward. This is the most critical component of any training routine.
- Smart toys are another way to help train your bird. By using motivating toys,you can engage your bird’s attention and teach them different tasks.
- Although toys can do a lot of work,there is absolutely no stand-in for one-on-one attention from you! Birds,as social creatures,need your attention and will excel with a strict training routine managed by you!
At Wyld’s Wingdom,we carry a variety of books,training aids,videos and audiotapes to help bird owners have the most rewarding relationship possible with their birds. Don’t underestimate the power of a great education for your pet bird in contributing to a happy and healthy life.
Good Bird,Inc. Understanding Parrot Body Language
Bird’s Nest:How to Control Your Bird’s Mess
Tidy Seed No Mess Feeder
By Wyld’s Wingdom
Regardless of what type of winged friend you keep,there’s no doubt about it,birds are messy roommates. From feathers and droppings to seed hulls and used toys,having a bird as a companion can mean that frequent cleanings are necessary. Here are a few handy tips to help you corral the mess your feathered friend leaves behind so you can enjoy the many benefits of owning a pet bird.
Fortunately there are many different types of cages on the market today and most of them consider the habits of birds. When shopping for your bird’s cage,be sure to check out how easy the cage will be to clean. For example,you should ask yourself:
-Does the cage’s bottom tray come out for easy disposal of droppings?
-Is the bottom tray entirely removeable for a good wash if necessary?
Caitec Parrot Cafe Pet Bird Feeder
-Does the cage come apart into individual pieces?
There are numerous products on the market designed to help you contain your pet bird’s mess. Enclosed bird feeding stations like Caitec’s Parrot Café Seed Corral and the Tidy Seed No Mess Bird Feeder help prevent excess food debris caused when your bird eats. These products not only help control the mess,they are easy to clean and they help save money on bird seed. Also seed guards,a light mesh that can be wrapped around the bottom portion of your cage,helps contain debris fallout. These are just a couple of examples of handy items designed to alleviate the stress and headache of constant bird cage clean-up.
When it comes to the type of food your bird eats,this can be a game changer for your clean up routine. There are a variety of options that enable your bird a balanced diet with less mess. If every once in a while you feed your bird a special snack,like a banana or blueberries,be sure to hang around until treat time is over to do immediate damage control instead of waiting to scrub off caked on food from your bird cage bars.
Since the health and well-being of your bird depends on you keeping a happy and clean environment,it’s important to do research on your products before you buy. The more time you spend finding a well-designed and thoughtful cage,the easier it will be to maintain a proper,hassle-free environment for your bird!
Last Minute Holiday Gifts for Pet Bird Lovers
Shoppers are always looking for the perfect holiday gift for the pet bird lover in their life. Here are a few suggestions:
Sleek and Handy Wallet This wallet holds up to 10 cards and easily fits into all sized purses.
Always a favorite! Detailed Hand Painted Bird Ornaments From Macaws to Cockatoos to Parrots to Yellow Naped Amazons. These colorful ornaments can be used year after year.
Helpful Books for Bird Lovers: Including A Birdie Treat Cookbook,species specific education books and pet bird training books.
Happy Holiday Shopping!
What and Why – Pet Bird Cage Accessories
By Wyld’s Wingdom
Your pet bird’s environment is a vital part of its wellbeing,and once you have selected the proper pet bird cage,the next step is choosing accessories. Imagine living in a house without any dishes,no comfortable places to sit,and no color or decorations. This is what an unaccessorized cage feels like to your pet bird.
Pet birds eat throughout the day and require fresh water at all times. Choose feeding cups and bowls that are an appropriate size for your bird and are easily cleaned and sanitized. One option for feeding is the Tidy Seed Birdfeeder,which attaches inside or outside of the cage and helps contain the mess that birds often make by sorting and tossing seeds and hulls. These clear acrylic feeders have a built in perch and are easily removed for cleaning. Other options are stainless steel bowls,crocks with wire holders that attach to the cage and even specially designed treat and millet holders. Consider having multiple bowls on hand so there is always a clean bowl ready to go.
Tidy Seed No Mess Bird Feeder
Birds enjoy bathing! Bathing is important for pet birds because it stimulates preening. The bathing and preening process is one that is very healthy for birds. Most birds delight in bathing by splashing in a bird bath filled with tepid water. Bathing allows them to clean themselves to promote feather and skin health. Be sure whenever your bird bathes,they are able to air-dry in a warm environment so they don’t get sick.
The “furniture” for your bird’s home is next. Perches are important to pet birds,as they provide different vantage points and interest. It’s always best to choose a cage with extra space to allow for perches at several different levels. You’ll need to select the appropriate sized perches for your bird’s feet – the wrong size can cause foot injury and arthritis. Swings and ladders can be a source of activity for a pet bird,adding some interest to the environment. Snugglies and snoozies are a nice addition to the cage as well,providing a safe and cozy place for the bird to sleep. You’ll also want to have cover to put over the cage at night,especially if noise and light will prevent the bird from getting a good night’s rest.
JW InSight Bird Bath
Just as you have favorite colors and decorations in your home,along with plenty of gadgets to keep you occupied,birds need stimulation and entertainment in their cage. Toys let curious birds play and investigate new textures,colors and challenges. There are pet bird toys for all sizes of birds,and you will find that your bird has favorites. Try out a rotation of different toys to expose your bird to rope toys,chew toys,puzzles (which simulate foraging in the wild),mirrors,brightly colored acrylic toys,and climbing toys and get a feel for what your bird finds exciting and fun.
Keep your bird’s safety in mind when choosing bird cage accessories,and always check to see how your accessories are holding up. It’s important to keep the cage and accessories clean and check for damage from playing and chewing on a regular basis.
Now that your bird’s home is furnished and accessorized with some of the basics,you should find that you have a healthy and happy companion. Sit back and watch your bird enjoy his new home.
How to Travel with a Pet Bird-Part 2
By Wyld’s Wingdom
Getting Your Bird Ready for Travel
Working with your bird well in advance of planned travel is the best way to reduce stress,as you get him acclimated to the idea and comfortable with his portable environment. It’s important to get your bird used to the car and his travel equipment,such as the carrier. You can keep the carrier near your bird’s cage at home with free carrier access and let him explore. If your bird has not used a water bottle or stand,start acclimating your bird to them at home so he knows how to use them. If your bird has never used a water bottle before,monitor the water level in the bottle and your bird’s activities to avoid dehydration when trying to acclimate to the water bottle. If your bird does not learn to use the water bottle,you may need to use a deep water crock and plan for possible spills during travel. If you plan to use a harness on your trip,this is another thing you should familiarize your bird with before the trip.
Prevue Hendryx Collapsible White Travel Cage
If you are taking a driving trip,you’ll need to begin taking your bird on short excursions in the car to get him used to the sights and sounds. This is also the right time to see how your equipment works out – check to see that toys are safely installed,look for any chewing damage to the carrier after short trips,check clips and locks,ensure that things don’t move around too much within the cage and your bird is secure. It’s a good idea to keep your bird’s travel carrier safely strapped into a seat where he can see and hear you or other family members for reassurance. The back seat is preferable for your bird’s carrier,since airbags are a risk. Remember to monitor heating and air conditioning vents so they are not blowing directly on your bird. Just as with kids or other pets,do not leave your bird unattended in the car. Never let your bird loose in the car – you don’t want him to escape out a window or when a door is opened.
Your bird should be in good health when you set out on your trip. If you are flying or driving to another state,you may be required to obtain a health certificate for your bird prior to your trip and carry it with you. You may also want to have his wings clipped for safety,as well as having nails trimmed.
Travel Arrangements and Details
Every trip you take with your bird will be different,and depending on your mode of travel and destination there will be various details to take care of. If you are traveling by air,you’ll need to check with your airline about their pet travel policies. Be sure to plan well in advance,and find out where your bird is allowed to travel (under the seat,caged in a purchased seat,in the cargo hold) and what carrier requirements the airline has. Carefully consider the options available to you with each airline and make the best choice for your bird.
Kings Cages No Stress 6 oz. size
International travel has its own set of preparations,as each country has policies and regulations on live animal imports. Your bird may be subject to a period of quarantine upon arrival,and will require a health certificate. For more detailed information on specific countries,www.pettravel.com is a good place to start. Be sure to check directly with the governing body of your destination country as well.
If hotel stays will be required,you’ll want to research bird-friendly accommodations well in advance. Let the hotel know you’ll be bringing your bird when you make your reservations,and check on any pet policies and required deposits so there are no surprises when you arrive. These websites featuring pet-friendly travel resources can help you plan your trip:
Safe and enjoyable travel with your bird does take planning and attention to detail,but it’s worth it to share your trips with a happy and healthy companion.
Birds are Family Too – Tips on How to Travel with a Pet Bird – Part 1
By Wyld’s Wingdom
Pet-friendly travel is a growing segment of the travel industry,but most people simply think of travelers bringing a dog or cat along when they hit the road. According to a 2012 report by the American Veterinary Medicine Association,there are over 8 million pet birds in the U.S. Many bird owners consider their feathered friends part of the family and would like to bring them along when they travel. Of course,there are also times like a family relocation when it’s necessary to travel with a pet bird as you move to a new home.
Your feathered friend can now travel stress free in the Caitec Perch &Go clear bird carrier
Travel with a pet bird can be done,but it’s essential to plan ahead and take a number of factors into consideration. Bird owners will need to get their bird ready for travel,make sure they have the proper equipment and supplies on hand for the trip,plan for climate and other environmental conditions,research any legal requirements for transporting their bird into other states or countries,check airline regulations if flying and make arrangements for bird-friendly accommodations on the road.
Bird Supplies and Equipment You Will Need
Whether driving or flying,there are some basic items you’ll need:
- A safe travel carrier is essential for your bird. The carrier should be large enough for your bird to turn around,and should always have a properly sized,sturdy perch mounted low.
- A dripless water bottle and appealing treats for the carrier
- A perch or stand to attach to the carrier is great for use in the hotel room.
- A variety of pet bird toys that are familiar to the bird and can be used at the destination.
- When actually traveling,the toy must be one that does not swing about
- with the motion of the vehicle so that the bird is not injured during
- Food,water and snacks for your bird –If you are packing fresh fruits and veggies,make sure you have a way to keep them from spoiling,such as a small insulated bag or cooler with cold packs.
- Cage cover or towel
- Cleaning products such as spot removers,wipes and paper towels (remember the 3 oz. rule for liquids when flying)
- First aid kit containing styptic powder in case of broken feathers,beak or nails
- Pet Bird Play Gyms made out of natural Dragonwood.
- Recommended for small and medium size birds (Conures,Parrots,Amazons,Small Cockatoos and Mini-Macaws).
Play Gyms for Birds – More than Just Fun
By Wyld’s Wingdom
Bird owners know that their pets are intelligent,curious creatures that need mental stimulation and varied activities. Being in a cage 24/7,no matter how well-equipped,does not provide enough variety and play time for a bird. Lack of stimulation can lead to undesirable behaviors such as feather plucking and screaming,as well as general unhappiness. This is why play gyms are an important bird care accessory for many bird owners.
Bird gyms provide an out-of –the-cage experience that is fun and allows the bird to feel like he’s part of the family. Working bird owners can use the play gym as a regular part of the daily routine in the morning or evening. Helping the bird adjust to spending time on the play gym allows the bird to see and be a part of what’s going on around him,but also play independently.
In order to stimulate and entertain the bird,the play gym needs to be interesting and fun. There should be a variety of toys and activities incorporated into the play gym. Also be sure the play gym is appropriately sized for the bird – look at perch sizes and general scale of the play gym components. Find a spot for the play gym that is near family activities,such as dining,doing homework or watching TV. Any bird will benefit from the addition of play gym time on a regular basis.